Last Updated: September 11, 2026

Onix Energy Solutions (Private) Limited (“Onix Energy,” “Onix,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and technical information you provide when using our website, contacting us, requesting a quotation, or engaging our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the circumstances in which it may be shared.

1. About Onix Energy

Onix Energy Solutions (Private) Limited

Address: Onix Energy, Opposite Imtiaz Super Market, Ring Road, Peshawar, Pakistan

Website: onixenergy.pk

Email: support@onixenergy.pk

Phone: +92 330 7772224

Onix provides solar energy and energy infrastructure solutions, including residential solar, commercial and industrial solar, solar consultation and design, installation, battery energy storage systems, EV charging infrastructure, and monitoring and maintenance services.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Contact Information

This may include:

• Full name
• Phone number
• Email address
• Property or project address
• City or location
• Company or organization name
• Business or project information

B. Energy and Technical Information

When you request a solar assessment, quotation, ROI calculation, or technical consultation, we may collect:

• Electricity bills
• Monthly electricity consumption
• Electricity usage patterns
• Sanctioned load information
• Existing electrical-system information
• Roof or installation-area information
• Project dimensions and site information
• Information necessary to assess solar, battery, or EV charging requirements

You should only provide information that is reasonably necessary for us to evaluate your project.

C. Communication Information

We may retain information you provide when communicating with us through:

• Website contact forms
• Quote or consultation forms
• Email
• Telephone
• WhatsApp
• Other communication channels operated by or on behalf of Onix

D. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate usage information
• Cookies and similar technologies
• Website performance and interaction data

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Prepare quotations and proposals
• Conduct solar feasibility assessments
• Design and size solar energy systems
• Calculate estimated energy generation, savings, and project economics
• Assess battery energy storage requirements
• Assess EV charging requirements
• Arrange site surveys and technical assessments
• Plan and execute installations
• Provide monitoring and maintenance services
• Communicate regarding projects, appointments, service requests, and support
• Register equipment for applicable manufacturer warranties
• Facilitate applicable regulatory or utility processes where requested
• Improve our website, services, customer experience, and internal processes
• Maintain records relating to customer and project communications
• Prevent fraud, misuse, unauthorized access, or other unlawful activity
• Comply with applicable legal or regulatory requirements

4. Electricity Bills and Project Information

If you upload an electricity bill or provide energy-consumption information, Onix may use that information to assess your electricity usage, estimate system requirements, prepare a proposal, and develop financial or technical projections.

Such information may contain personal, account, property, or utility-related details. We will use it for legitimate business and project-related purposes and will not sell your electricity bill or project information to unrelated third parties.

5. Sharing of Information

We do not sell, rent, or lease your personal information as a commercial data product.

Information may be shared where reasonably necessary for the operation of our business or delivery of services, including with:

A. Service Providers

We may use trusted third-party providers for services such as website hosting, communications, analytics, IT services, cloud storage, or other business-support functions.

B. Equipment Manufacturers and Suppliers

Where necessary for procurement, technical support, product registration, warranty registration, troubleshooting, or after-sales support, relevant information may be shared with equipment manufacturers, distributors, suppliers, or authorized service providers.

C. Regulatory and Utility Authorities

Where a project requires regulatory, grid, interconnection, net-metering, inspection, or other utility-related processes, relevant project and customer information may be shared with applicable authorities, utilities, distribution companies, or other authorized entities.

D. Legal Requirements

We may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement, or to protect the rights, property, safety, and security of Onix, our customers, employees, or others.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember certain preferences
• Understand website usage
• Monitor website performance
• Measure enquiry and marketing activity
• Improve our services and user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where third-party analytics, advertising, embedded content, or similar technologies are used, those providers may process information according to their own privacy policies.

7. WhatsApp and Third-Party Communication Platforms

If you contact Onix through WhatsApp or another third-party communication platform, your interaction may also be subject to that platform’s own terms and privacy policy.

Onix does not control the privacy practices, security systems, or data-processing practices of third-party platforms.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, cloud service, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including customer service, project management, warranty support, accounting, legal, regulatory, dispute-resolution, and legitimate business purposes.

Retention periods may vary depending on the type and purpose of the information.

10. Your Privacy Requests

Subject to applicable law and reasonable verification requirements, you may contact us to request:

• Access to certain personal information we hold about you
• Correction of inaccurate information
• Deletion of information where appropriate
• Clarification regarding how your information is being used

Requests should be sent to:

Email: support@onixenergy.pk

We may need to verify your identity or relationship to the relevant information before processing a request.

11. Third-Party Links

Our website may contain links to manufacturer websites, monitoring platforms, regulatory websites, social-media platforms, or other third-party websites.

Onix is not responsible for the privacy practices, content, security, or policies of those external websites. We encourage users to review the privacy policies of third-party websites before providing personal information.

12. Children’s Privacy

Our website and services are intended primarily for individuals and organizations seeking energy-related products and services. We do not knowingly seek to collect personal information from children.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can assess and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

For privacy-related questions or requests, contact:

Onix Energy Solutions (Private) Limited

Onix Energy, Opposite Imtiaz Super Market, Ring Road, Peshawar, Pakistan

Email: support@onixenergy.pk

Phone: +92 330 7772224

1. Website: onixenergy.pk